Table of Contents

1. Information We Collect

Personal Information

When you make a booking or create an account, we collect:

• Full name and title
• Email address
• Phone number
• Billing and delivery address
• Payment card details (processed securely through our payment providers)
• Passport or ID information (when required for travel bookings)
• Date of birth
• Travel preferences and special requirements

Technical Information

We automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on each page
• Referral source
• Search queries on our website

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Hotels & Accommodation Providers: To complete your booking and ensure a smooth check-in experience.
• Payment Processors: Such as Stripe and Revolut, to securely process your payments.
• Tour Operators & Travel Partners: When you book tours or travel packages through us.
• Service Providers: Third parties who assist us with IT services, customer support, and marketing.
• Legal Authorities: When required by law or to protect our legal rights.
• Affiliated Companies: Within the LBN Hotels group for operational and administrative purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• PCI DSS Compliance: Our payment processing adheres to Payment Card Industry Data Security Standards.
• Access Controls: Only authorised personnel have access to personal information on a need-to-know basis.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Secure Data Centres: Our servers are hosted in secure, certified data centres.

6. Your Rights & Choices

Under applicable data protection laws (including GDPR and UK Data Protection Act 2018), you have the following rights:

To exercise any of these rights, please contact us at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Booking records are retained for 7 years for legal and accounting purposes.
• Marketing preferences are retained until you unsubscribe or request deletion.
• Website analytics data is retained for 26 months.
• Customer support correspondence is retained for 3 years.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Binding Corporate Rules for intra-group transfers

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: